Please allow 1 to 2 business days for us to get back to you and please include any order numbers.

FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

Payment methods that can be used are: Visa, Mastercard, American Express and Paypal.
Cash on delivery as of now, is not available.

All our products are listed in GBP, however they will be shown in your own currency (or you can change it to your currency if you wish) until checkout. This is where you will see the price change to GBP. This is converted at the current conversion rate of the day you and time your purchase, which mean you will not pay anymore than what you would have in your own currency. Sometimes it can work in your favour and be cheaper.

Yes, we ship worldwide.

Please be aware that some countries can charge a small customs fee and you would need to check with your countries customs for items coming in from overseas. The customer is solely responsible for any import duty/VAT.

Standard shipping is £2.99 worldwide

Tracked & Insured Shipping is £3.99 worldwide

We offer Free shipping worldwide for orders worth £100 and above!

The average shipping time that our products are being delivered to our customers is 5-14 working days from shipping.

Our shipping can sometimes take from 5-25 working days depending on where you live in the world and which one of our global factories we ship your item from. It can also depend if we are shipping Knives or liquid, this can also lengthen the shipping time because of the nature of the product.

If you would like a more specific time to your country – please email our customer service team at info@iwantzone.com

Many of our items may ship directly from different warehouses, this is why your purchase may arrive in more than one package. If you have any concerns whatsoever please email us at: info@iwantzone.com

There are a couple of ways to do this:

1: Click the tracking link at the top of the website and input your details

2: Contact us at info@iwantzone.com with your order number and the subject as “Track Order”. We will get back to you in 24 to 48 business hours with your tracking number, if it’s available.

Please also remember:

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

The duration of the shipping depends on the product and the location.

We ship from several warehouses around the world. Usually, it will take around 5 – 14 Working days for the order to be delivered. However, some countries can take longer with certain customs clearance.

iWantZone.com works with manufacturers and artisans across the world to source the coolest products at the prices that suit you.

This results in all our orders being shipped to you from across the world – from Thailand and China to Morocco. However, we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take 2-4 weeks to arrive. So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

This does mean we ship worldwide, so you can shop with us wherever you are.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Your personal information will never be shared with anyone outside of iWantZone.com

It is easy!

  • Browse through our Products.
  • Add the products you like, to your cart!
  • Proceed to checkout.
  • Enter your shipping and billing details.
  • All Done…. Easy…!!!

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. This is usually within 30mins to 1hr of placing your order

If you wish to change anything about your order, please contact us or write to us at info@iwantzone.com within 2-4 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.

Unfortunately, we can not cancel your order once it has been placed.

We are very sorry but, there is no way of stopping the order because our system is automated.

The reason we are unable to cancel your order is that it has already been processed and sent to our shipping dept.

You will need to wait for your item to arrive and then you can ship it back to us for a full refund if you wish. If you would like to do this please email us once your item arrives so we can forward you the returns information.

Any shipping costs will not be refunded though, and the shipping will be your responsibility.

Invalid Reasons:

  • The buyer made the order by mistake or no longer wants the items – this is the most common example which we cannot honour if we want to continue offering great value at iWantZone. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  • Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

 

To know about our exchange and return policy, kindly check our Returns Policy page.

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please write to us at info@iwantzone.comLet us know the problem and don’t forget to attach a photo or video so we can address the issue clearly.

We will send a replacement if the customer requests for one.

The best and fastest way to contact us is via email at info@iwantzone.com

Our customer service team will normally aim to get back to you within 12/24hr sometimes much sooner. Over the weekends and holiday periods it can be a little slower because we have limited staff available.

To get in touch with us, please fill in the form below including your order number or drop a email to info@iwantzone.com or use the contact form below.

 We respond to all the tickets within 24 hrs. 

-The Old Coach House – Main Street – Countesthorpe – Leicester – LE8 5QX – UK

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